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“Even to your old age and gray hairs I am he, I am he who will sustain you. I have made you and I will carry you; I will sustain you and I will rescue you.” Isaiah 46:4





 

Shipping Info and Returns




Turn Around Times
Shipping Methods
Shipping Rates & Times
Returns
International Addresses
Out of Stock Items
Order Cancellation and Changes
Can I ship to multiple addresses?
US Military & Diplomatic Addresses
What do I do if I have special delivery instructions?
Can I return my product if it arrives melted, or melts while I've stored it?
Changes to Shipping & Returns Information



body butter

Shipping and Returns


www.herbal-splash.com ships to Canada, US and some International areas.

Turn Around Times:
All products purchased through www.herbal-splash.com are made when you order them. Our current turn around time is 3-7 business days. Our turn around status will be updated periodically as needed.

Shipping Methods

www.herbal-splash.com offers Post Canada as a shipping methods to meet your needs:
When you place an order with Herbal-Splash, you can guarantee that we will take the time to carefully package and ship your treats to you. Our goal is to have your order packed and shipped within 2-4 business days. Once the items have been shipped a traking number will be sent to you by email. Note: Your package may be randomly stopped for inspection at the border by U.S. FDA and require additional time to arrive to you. We apologize for any inconvenience this may cause, but delays of this nature are out of our control.
The shipping and handling cost for your order is based on the total weight of the order. Orders are shipped on business days only. Business days are Monday-Friday, excluding public holidays. Our products are made by hand and packaged fresh with lots of love and care. Delivery times shown below are based upon normal business volumes. You may choose to upgrade the shipping method for faster delivery. Not all delivery methods are available to all areas.


Shipping Rates & Times
All orders are shipped with Canada Post. Delivery times are dictated to us by Canada Post and are approximate. You can expect your order to fall within these times.

CANADA
ground (expidited)  (3 - 7 business days)
air (express)  (2 - 4 business days)


USA
ground (expidited)  (1 - 3 weeks)
air (express)  (4 - 8 business days)


INTERNATIONAL
surface  (4 - 12 weeks)
air  (7 - 14 business days)

These shipping rates are based on orders under 2kg. Most orders fall under this weight restriction, but if your order is over 2kg a higher shipping rate may apply. An example of an order just over 2kg would be 6 body butters. The weights listed on the products describe the minimum contents and may actually weigh more with packaging. Please fill in the contact us form located here if you require assistance with your order.
Please contact your local customs authority for any tax or duty information. We cannot be responsible for this type of charge.

Returns
We hope that every order you place with Herbal-Splash.com meets or exceeds your expectations. If at all you are unhappy with your order, please do not hesitate to fill in the "contact us" form here so that we may improve our services. We love to hear any feedback you may have so that we can continue to improve our service for you.
However, no returns or refunds at this time.


International Addresses
Yes! we ship internationally in most areas.

Out of Stock Items
We apologize for the inconvenience this may cause. If your item is out of stock we will contact you to discuss how you would like the order handled. Herbal-Splash does not back order.

Order Cancellation and Changes
We do not accept order cancellations or changes once an order has been processed.

Can I ship to multiple addresses?
You will need to create a new order if you would like to ship to more than one address.

US Military & Diplomatic Addresses
We are now able to ship to APO / FPO / DPO locations. We only ship with CANADA POST Ground Service, which we normally state takes between 7 - 15 business days. However, due to the fact that the package is leaving the continent, it may take significantly longer than estimated. No tracking number will be provided, as it must cross the Canada-US border and change hands between the two countries' postal services.


What do I do if I have special delivery instructions?
Unfortunately Canada Post does not accept special delivery instructions for orders placed through Herbal-Splash at this time.

Can I return my product if it arrives melted, or melts while I've stored it?
Products labeled with our Melt Warning are made with ingredients that allow the product to melt around body temperature. During the summer months, these products can get very warm in transit and may melt into liquid. herbal-splash.com is not responsible if the warned items arrive melted, and in most cases you should be able to pop the products into the fridge and still be able to use them. Please note, we are not able to replace or refund these items if they melt in transit. Keep in mind that if you put them on the radiator or in direct sunlight they’re going to turn into liquid too, so please keep them someplace cool.


Changes to Shipping & Returns Information
www.herbal-splash.com from time to time may modify or change this shipping information at any time with or without notice. We encourage you to refer to the shipping and Returns for any changes made.


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Tag: shipping info, returns, handling, shipping rates, shipping time

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