ships to Canada, US and some International areas. Turn Around Times: All
products purchased through www.herbal-splash.com are made when you
order them. Our current turn around time is 3-7 business days. Our turn
around status will be updated periodically as needed. Shipping Methods www.herbal-splash.com
offers Post Canada as a shipping methods to meet your needs:
When you place an order with Herbal-Splash, you can guarantee that we
will take the time to carefully package and ship your treats to you.
Our goal is to have your order packed and shipped within 2-4 business
days. Once the items have been shipped a traking number will be sent to
you by email. Note: Your package may be randomly stopped for inspection
at the border by U.S. FDA and require additional time to arrive to you.
We apologize for any inconvenience this may cause, but delays of this
nature are out of our control.
The shipping and handling cost for your order is based on the total
weight of the order. Orders are shipped on business days only. Business
days are Monday-Friday, excluding public holidays. Our products are
made by hand and packaged fresh with lots of love and care. Delivery
times shown below are based upon normal business volumes. You may
choose to upgrade the shipping method for faster delivery. Not all
delivery methods are available to all areas.
Rates & Times All
orders are shipped with Canada Post. Delivery times are dictated to us
by Canada Post and are approximate. You can expect your order to fall
within these times.
(expidited) (3 - 7 business days)
air (express) (2 - 4 business days)
(expidited) (1 - 3 weeks)
air (express) (4 - 8 business days)
INTERNATIONAL surface (4 - 12 weeks)
air (7 - 14 business days)
These shipping rates are based on orders under 2kg. Most orders fall
under this weight restriction, but if your order is over 2kg a higher
shipping rate may apply. An example of an order just over 2kg would be
6 body butters. The weights listed on the products describe the minimum
contents and may actually weigh more with packaging. Please fill in the
contact us form located here if you require assistance with your order.
Please contact your local customs authority for any tax or duty
information. We cannot be responsible for this type of charge.
hope that every order you place with Herbal-Splash.com meets or exceeds
your expectations. If at all you are unhappy with your order, please do
not hesitate to fill in the "contact us" form here so that we may
improve our services. We love to hear any feedback you may have so that
we can continue to improve our service for you.
However, no returns or refunds at this time.
we ship internationally in most areas. Out
of Stock Items We
apologize for the inconvenience this may cause. If your item is out of
stock we will contact you to discuss how you would like the order
handled. Herbal-Splash does not back order.
Order Cancellation and
Changes We do
not accept order cancellations or changes once an order has been
Can I ship to multiple
will need to create a new order if you would like to ship to more than
US Military &
We are now able to ship to APO / FPO / DPO locations. We only ship with
CANADA POST Ground Service, which we normally state takes between 7 -
15 business days. However, due to the fact that the package is leaving
the continent, it may take significantly longer than estimated. No
tracking number will be provided, as it must cross the Canada-US border
and change hands between the two countries' postal services.
What do I do if I
have special delivery instructions? Unfortunately
Canada Post does not accept special delivery instructions for orders
placed through Herbal-Splash at this time.
Can I return my
product if it arrives melted, or melts while I've stored it? Products
labeled with our Melt Warning are made with ingredients that allow the
product to melt around body temperature. During the summer months,
these products can get very warm in transit and may melt into liquid.
herbal-splash.com is not responsible if the warned items arrive melted,
and in most cases you should be able to pop the products into the
fridge and still be able to use them. Please note, we are not able to
replace or refund these items if they melt in transit. Keep in mind
that if you put them on the radiator or in direct sunlight they’re
going to turn into liquid too, so please keep them someplace cool.
to Shipping & Returns Information www.herbal-splash.com
from time to time may modify or change this shipping information at any
time with or without notice. We encourage you to refer to the shipping
and Returns for any changes made.